Innovation Series: Advanced Science (ISSN 2938-9933)

Experience Optimization of Smart Kitchen Service Systems for Older Adults

Jiaying Li, Younghwan Pan

Department of Smart Experience Design, Kookmin University, Seoul 01706, Republic of Korea

Abstract: As intelligent technologies increasingly penetrate domestic environments, the kitchen is undergoing a transformation from a functional space to a smart service system. This study focuses on older adults and investigates key mechanisms for optimizing their user experience in smart kitchens. Based on an integrated framework of service design and experience design, the research employs user journey analysis, service blueprinting, and prototype testing to identify behavioral pain points and emotional needs in the stages of meal preparation, cooking, and cleaning. Results indicate that multimodal interactions and affective feedback significantly enhance users’ sense of trust, safety, and control. The study proposes an Affective-Driven Optimization Framework for Smart Kitchen Service Systems, offering both theoretical grounding and practical guidance for age-friendly and emotion-responsive smart home design.

Keywords: Smart Kitchen; Service Design; Experience Optimization; Age-Friendly Design; Affective Interaction

References